Refund & Returns Policy

Last updated: October 19, 2026

1. Our Approach

BJL LEGACY wants every customer to have a clear and fair return process. This policy applies to purchases made at our physical store in Naples, Florida. Online sales are not currently available; before they begin, this policy will be updated to cover online purchases.

2. Return Period

You may return eligible items within 30 days of the purchase date shown on your receipt.

3. Standard Returns

For a standard return, including when you have simply changed your mind, the item must be:

  • New and unused
  • In its original packaging
  • Returned with your purchase receipt

Opening the packaging does not by itself prevent a return, as long as the item is still new and unused.

4. Damaged or Defective Items

We accept returns of items that are damaged or defective, even if the packaging has been opened, and we offer refunds in these cases. The new-and-unused requirement in Section 3 does not by itself prevent a claim for a damaged or defective item. Please contact us at sales@bjllegacy.com so that we can help; your receipt and a description or photos of the issue help us review your claim.

5. Refunds, Exchanges, and Store Credit

BJL offers refunds, exchanges, and store credit. When you return an item, you can tell us which option you would like, and we will confirm the resolution with you. Exchanges are subject to product availability. Approved refunds are issued to the original payment method. If that is not possible, BJL will agree on another method with you. Store credit and exchanges are alternatives that we agree on with you; they will not be imposed in place of a refund.

6. How to Return an Item

You can return items in person at our store or by mail:

  • In person: bring the item and your receipt to our store. Our address and store hours are listed on our Contact page.
  • By mail: before sending anything, contact us at sales@bjllegacy.com. We will send you the return instructions and the return address. Please do not mail an item without first contacting us.

7. Return Shipping Costs

BJL pays the return shipping costs for eligible returns sent by mail, both for standard returns and for damaged or defective items. We will explain how return shipping will be arranged when we send you the return instructions.

8. Refund Processing Time

Once we have received and approved the returned item, BJL will process the refund within seven (7) business days. After that, your bank or card issuer may need additional time to show the credit in your account. That additional time depends on your financial institution.

9. Sale and Promotional Items

Items purchased on sale or as part of a promotion follow the same return conditions described in this policy.

10. Your Rights Under Applicable Law

This policy does not limit any rights you may have under applicable law.

11. Online Purchases

Online sales are not currently available. Before online sales begin, we will update this policy with the conditions that apply to online purchases.

12. Contact Us

If you have questions about this Refund & Returns Policy, or if you would like to start a return, please contact us at:
BJL LEGACY
Email: sales@bjllegacy.com